Frequently Asked Questions

If you can't find the answers to your questions, please contact our customer service team customercare@louloulollipop.ca.

How should I care the wooden products?
Both wood and silicone are antimicrobial. DO NOT submerge your wooden toys in water or allow them to get super wet for a long time. Just use a damp cloth ,and a mild dish soap to clean, use sparingly. If the your wood toy gets full over time, you can simply rub them with a 50/50 mixture of organic beeswax and olive oil or coconut oil. Simply wipe on, leave it for a couple hours until soaked in, and wipe off any excess.

How do I sanitize my clip?
DO NOT STERILIZE your clip! Silicone is naturally antimicrobial, washing with warm soapy water thoroughly is sufficient to clean it. DO NOT BOIL or MICROWAVE your clip!

Are your products safe?
Safety is the most important thing to us besides your satisfaction. All of our Loulou LOLLIPOP silicone teethers and the wooden teethers are tested by a world leading toy testing lab to ensure that we are compliant with the ASTM 917 safety regulations for toys and compliant to CPSC standards.

How soon can I get my items?
We do our best to ship in stock items within 3-5 business days. Orders with out of stock items will be shipped without the sold out item. Please understand that we are not Amazon, and we are a family run business, we try our hardest to get your order out in a timely manner. Many of our teething products are handmade and there is a bit of turner around time. We appreciate your patience with us.

Do you have any warranty?
We provide 3 months warranty from the time of order if the items are defective. We do not provide warranty on normal wear and tear. PLEASE follow cleaning instructions on the packaging. CLIPS CANNOT BE STERLIZED. Warranty is nullified if care instructions are not followed.

I am an influencer and I would like to work with you, who should I contact?
Please contact Sara Lavoie sara@saragreulich.com for any press or collaboration inquiry.

How does your baby clothing fit?
Please refer to size chart here for fit information.