Returns & Exchanges
Need to make a return? We’ll help you get started!
Just have your order number and shipping postal code in hand.
We hope you love your items, but we understand that things don’t always work out. We are happy to accept returns for items purchased on louloulollipop.ca within 30 days from the date of purchase. A flat fee ($12 in BC / $18 rest of Canada) will be deducted from your refund, to cover the cost of return shipping. Items must be in unworn, unwashed, and unused condition with all original tags and packaging intact to be eligible for a refund. Items marked “final sale” are not eligible for return.
At this time, we cannot accept exchanges. If you’d like to purchase a new size or colour, you may return your items and place a new order online.
Still have questions? Check out our FAQs for more information on our return policy.