We hope you love your items, but we understand that things don’t always work out. We are happy to accept returns for regular priced items purchased on louloulollipop.ca within 30 days from the date of purchase. If you include the Returns and Package Protection when you place your order, your return or exchange can be done free of charge. If not, you may still make a return or exchange, but the return shipping will need to be paid for or will be deducted from the refund amount. Items must be in unworn, unwashed, and unused condition with all original tags and packaging intact to be eligible for a refund. Products that are marked down and products purchased during sales and promotions are considered final sale and are not eligible for return or exchange.

What happens if I did not receive my shipment?
Efforts will be made to locate your order. If we determine a package is definitely lost or stolen and unlikely to be delivered, we will file a claim with the carrier on your behalf, and we may ask the recipient to file a police report (local authorities non-emergency line or online reporting) to be eligible for reshipment or store credit. 

Still have questions? Check out our FAQs for more information on our return policy.

Need to make a return? We’ll help you get started!
Just have your order number and shipping zip code in hand.